when people don’t answer the phone

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Do You Remember?......Call — Image by rogilde – roberto la forgia via Flickr

For real.

It’s happening.

I’m. Having. A. Total. Meltdown.

I’ve been trying to figure out this anti-plagiarism program called turnitin.com, and while the program appears easy enough to use, well, it isn’t working for me. And I seem to have found the ugly truth: apparently no one works at this company. There is no technical support. No phone number provided at which to reach a human.

After a major Internet investigation, I found a phone number. Elated, I dialed. And then I got that automated voice that tells you to please wait. Please wait. Please. Wait. (I watched an entire DVR’ed episode of Survivor while the music played in the background.)

Before I ever reached for the phone, I tried email. I explained my situation in detail, and somebody (a monkey?) sent me an email ticket indicating somebody (in India? in Texas? from Mars?) had received my angst-filled note(s) and promised I would be contacted within 24 hours.

I’ve been waiting for help since Monday.

I can’t get a human.

I can’t even get the sales rep.

So here’s a little video for your enjoyment.

You know, while I wait.

What makes your brain explode?